Privacy Policy

Last Updated: 11 August 2026

New Down Humanitarian Foundation (“New Down”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of visitors, supporters, volunteers, beneficiaries, partners, and other individuals who interact with our organisation.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, request support, volunteer, or otherwise interact with New Down Humanitarian Foundation.

1. Information We Collect

Depending on how you interact with us, we may collect information such as:

• Full name
• Email address
• Telephone or WhatsApp number
• Postal or general location information
• Information submitted through contact or support request forms
• Information provided when applying to volunteer
• Details about the type of assistance or support requested
• Organisation or institution details where relevant
• Any other information you voluntarily provide to us

We only seek information that is reasonably necessary for the purpose for which it is collected.

2. How We Use Your Information

We may use personal information to:

• Respond to enquiries and messages
• Review and process support requests
• Communicate with individuals, families, volunteers, schools, healthcare facilities, and community organisations
• Coordinate humanitarian and community support programmes
• Manage volunteer enquiries and participation
• Provide information about our programmes and activities
• Improve our website and services
• Maintain appropriate records
• Protect the security and integrity of our organisation and website
• Comply with applicable legal and regulatory requirements

3. Information About Support Requests

If you contact us to request humanitarian, healthcare, education, disability, community, or other support, you may provide information about your circumstances or needs.

We treat such information with care and use it only where reasonably necessary to understand, assess, coordinate, or respond to your request.

Please do not submit unnecessary sensitive personal information through website forms.

4. How We Protect Your Information

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information where reasonably necessary with:

• Service providers who help operate our website or communication systems
• Partner organisations involved in delivering relevant support
• Healthcare, educational, or community institutions where necessary for a support programme
• Professional advisers or authorities where required by law
• Relevant organisations where sharing is necessary to protect an individual’s safety or wellbeing

We aim to share only information that is reasonably necessary for the relevant purpose.

6. Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage, and provide a better user experience.

Cookies may help us:

• Remember website preferences
• Understand how visitors use our website
• Improve website performance
• Maintain essential website functionality

You can adjust cookie settings through your browser. Disabling certain cookies may affect some website functionality.

7. Third-Party Services

Our website may contain links, embedded content, communication tools, maps, social media features, or other services operated by third parties.

These third parties may collect information according to their own privacy policies. New Down Humanitarian Foundation is not responsible for the privacy practices of external websites or services.

We encourage you to review the privacy policies of any third-party services you use through our website.

8. Communications

If you contact us by email, telephone, WhatsApp, or through our website, we may retain relevant communication details so that we can respond to your enquiry and maintain appropriate records.

We will not use your contact information for unrelated promotional communications without an appropriate basis or, where required, your consent.

9. Children’s Privacy

Our organisation may provide programmes and support intended for children and young people.

Where information relating to children is collected, we aim to handle it responsibly and only use it for legitimate organisational, support, safeguarding, or programme-related purposes.

Where appropriate, information may be provided or managed through a parent, guardian, school, institution, or authorised representative.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including administrative, operational, legal, safeguarding, and record-keeping requirements.

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it where appropriate.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to information we hold about you
• Ask us to correct inaccurate information
• Request deletion of information where appropriate
• Object to or restrict certain uses of your information
• Withdraw consent where processing is based on consent
• Ask questions about how your information is being used

To exercise a relevant right or make a privacy enquiry, please contact us using the details provided on our website.

12. External Links

Our website may include links to external websites operated by other organisations.

We are not responsible for the content, security, or privacy practices of external websites. We recommend reviewing the privacy policy of any external website before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised “Last Updated” date.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact New Down Humanitarian Foundation through the contact details provided on our website.

New Down Humanitarian Foundation

Bringing Hope. Restoring Dignity. Empowering Communities.

We are committed to treating personal information responsibly and respecting the privacy and dignity of everyone we serve.